Frequent questions
Welcome to this section! Here we have compiled some common queries that our clients often have:
What are the payment methods?
You can pay with all cards, Apple Pay, Shop Pay, Google Pay, bank transfer or BIZUM.
· Where will I receive my purchase?
You will receive your order at the address you enter when completing your details during the purchase process, or you can pick it up at a Post Office if you choose the option to receive it at a nearby office.
IMPORTANT: If you wish to change the address, you must inform us before shipping.
· My order arrived damaged: What should I do?
We carry out quality packaging and before each shipment, we carry out an exhaustive control of each product, therefore, everything leaves in optimal conditions, and no damage has ever occurred, but in the event that the product is damaged during shipment, you should automatically contact us attaching photos, so that we can analyze the situation and give you a prompt solution.
IMPORTANT: The claim must be made within 24 hours of receiving the package, WITHOUT EXCEPTION.
· Where do you ship?
We ship to all of Spain (Peninsula and Balearic Islands). As well as to the entire European Union (Portugal, Switzerland, Italy, France, Germany, etc.) You can find the shipping cost when you make your purchase.
We DO NOT ship to the Canary Islands!
· What is the delivery time?
Manufacturing currently takes approximately 15 working days and deliveries via Correos, once on the way, arrive in the Peninsula and Balearic Islands within 72 hours. IMPORTANT: if your order contains more than one product, it is likely to take a few more days to manufacture.
During the process of your order we will be sending you updates via WhatsApp (during manufacturing - when it is ready - when it is shipped).
If you need your order for a specific date, please let us know so we can prioritize it if possible.
· Can I cancel, return or exchange my purchase?
It is important to know before purchasing that since these are completely PERSONALIZED products, NO cancellations, changes, or returns are made.
We DO NOT make refunds! In any case, a voucher will remain in your favor so you can use it whenever you want on our website :)
· What is laser engraving?
Laser engraving on wood is a precise and versatile technique. Using a high-powered laser, a deep and detailed engraving is made on the surface of the wood, resulting in a visually stunning effect.
The laser engraving process on wood involves directing the laser beam onto the surface of the wood, where the laser energy selectively vaporizes or burns away the top layer of the wood. This creates a contrast of color and depth, highlighting the engraved design. Custom engraving is possible with names, dates, logos or other elements, making our pieces an excellent choice for unique and personalized gifts.
Laser engraving on wood is durable and wear-resistant as it penetrates the surface of the wood.
· I have made a purchase, how do I find out its status?
Once you have made your purchase, we will contact you via WhatsApp at the number you entered in your details when purchasing. We will use this number to send you all the necessary notifications so that you are aware of the status of your order.
If you haven't found the answer to your question, write to us so we can help you with whatever you need :) We will respond as quickly as possible within our business days and hours: Monday to Saturday from 10:00 a.m. to 7:00 p.m.